Disclaimer
TakeOff Holidays acts as a travel assistance and advisory service. We do not operate as a
tour operator, airline, hotel, or travel provider, and we are not part of the ATOL protection scheme.
All bookings are made directly by you, the customer, with the relevant airline, hotel, or travel
provider.
While we provide information, recommendations, and assistance in planning your travel, the
responsibility for completing and paying for bookings rests with you. TakeOff Holidays are not
responsible for the availability, accuracy, quality, or outcome of any services provided by third-party
suppliers.
We advise all customers to carefully review the terms and conditions of the airlines, hotels, and
other providers before confirming any bookings. We strongly recommend that you obtain suitable
travel insurance before traveling.
By using our services, you agree that TakeOff Holidays will not be held liable for any loss,
damage, delay, injury, or expense arising from the use of third-party services.
Terms of Service
1. Introduction
These Terms of Service govern the use of TakeOff Holidays website and services. By using
our website or services, you agree to these terms.
2. Nature of Services
TakeOff Holidays provides travel assistance, advice, and support in planning trips. We do not
make bookings on your behalf. All bookings are completed directly by you with the chosen airline,
hotel, or travel provider.
3. Fees and Payment
Where applicable, our service fees will be clearly communicated before any assistance is provided.
All payments must be made as agreed.
4. Third-Party Services
We may provide recommendations or links to third-party suppliers. However, we are not
responsible for the quality, accuracy, or reliability of these services.
5. Liability
We will not be held liable for any loss, damage, delay, or expense arising from travel booked with
third-party providers. You are responsible for ensuring that you meet all travel requirements
(including passports, visas, and health documentation).
6. Travel Insurance
We strongly recommend that you purchase appropriate travel insurance before traveling.
7. Changes to Terms
We reserve the right to update these Terms of Service at any time. Updated versions will be posted
on our website.
Privacy Policy
1. Information We Collect
We may collect personal information such as your name, email address, phone number, and travel
preferences when you use our services.
2. How We Use Your Information
- To provide travel advice and assistance
- To respond to enquiries
- To improve our services
- To comply with legal obligations
3. Sharing of Information
We will never sell your personal data. We may share information with trusted third parties (such as
airlines or hotels) only when necessary for providing advice or facilitating your planning.
4. Data Security
We take reasonable measures to protect your information from unauthorised access, use, or
disclosure.
5. Your Rights
Under UK data protection law, you have the right to access, update, or request deletion of your
personal data. To exercise these rights, contact us at booking@takeoffholidays.co.uk
6. Cookies
Our website may use cookies to improve your browsing experience. You can manage cookie
preferences through your browser settings.
7. Contact Us
For any questions about this Privacy Policy, please contact:
TakeOff Holidays
Refund and Cancellation Policy
1. Service Fees
All service fees charged by TakeOff Holidays are for travel assistance and advisory services
only. These fees cover the time and expertise provided and are non-refundable once the service
has been delivered.
2. Cancellations by the Customer
- If you cancel your request for our services before any work has been carried out, you may be
eligible for a partial refund, subject to our discretion.
- Once travel advice or assistance has been provided, no refunds will be issued.
3. Third-Party Bookings
All bookings with airlines, hotels, or other travel providers are made directly by you. Therefore:
- Refunds or cancellations must be handled directly with the provider.
- Take Off Holidays is not responsible for the refund or cancellation policies of third-party
providers.
- We recommend carefully reviewing the provider’s terms and conditions before confirming any
booking.
4. Changes to Services
If you wish to change the scope of our services after they have started, additional fees may apply.
5. Exceptions
Refunds may be considered in exceptional circumstances, at the sole discretion of TakeOff Holidays.
6. Contact Us
If you have questions about this policy, please contact:
TakeOff Holidays
Accessibility Statement
Takeoff Holidays Limited is committed to ensuring our website is accessible to as many people as
possible, regardless of ability or technology.
Our Commitment We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level
AA, to ensure that our content is: - Perceivable – information is presented in ways users can
perceive - Operable – navigation and controls are usable for all - Understandable – content is
clear and consistent - Robust – works reliably with assistive technologies
Accessibility Features - Clear headings and structure for easy navigation - Alt text for images
wherever possible - Sufficient colour contrast between text and backgrounds - Compatibility with
screen readers and keyboard navigation
Ongoing Efforts We are continually improving the accessibility of our website. While we strive to
meet the highest standards, some areas may not yet be fully compliant. We welcome feedback to
help us improve.
Feedback & Contact If you encounter any difficulty using our website, please contact us:
We will do our best to provide the information you need in an accessible format.
